Dealer FAQ

The Webstock Store is an exclusive instrument platform available only for our official dealership network. It gives a unique opportunity to purchase instruments instantly — either for your own stock or directly for your end customer — without waiting for the standard lead time known from our custom shop.

You see it. You like it. You buy it. And within a few days it’s on its way to you.

No. Retail customers cannot create accounts in the Webstock Store.They can only browse and view available instruments, but they cannot place any orders.
If a retail customer is interested in purchasing an instrument, they are redirected to our official dealer list.

This system is designed to support our dealers and ensure they always have the first opportunity to close the sale.

Only logged-in official dealers can see pricing.

The prices shown include:

• Retail selling price (for end customers)
• Dealer price, reflecting your individual discount conditions

Yes. All dealer accounts are created based on long-term agreements between our companies.

Your purchase price already reflects the negotiated dealer discount structure agreed with Mayones.

Once logged in, dealers can:

• View real-time availability of instruments
• See pricing including dealer discounts
• Add instruments to cart
• Place orders directly through the syste

• Once an order is placed:
• The instrument is immediately reserved and becomes unavailable for other dealers and for retail browsing
• The order is automatically forwarded to our sales team
• We prepare an official offer in Odoo
• Within approximately 24 hours you receive a formal Sales Order (SO)
• We then proceed with packing and shipping

Yes. Once purchased, the instrument is immediately reserved and removed from availability for everyone else.

It works on a first-come, first-served basis.

Once an instrument is purchased, it is no longer available in the system.

Yes — especially for larger orders.

For all pricing discussions, please contact our sales team directly.

Any agreed adjustments will be reflected in the official Sales Order (SO), not in the Webstock Store cart.

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No. Reservation without purchase is not possible.

Allowing reservations would block availability for other dealers and prevent them from completing a purchase. The system is designed to keep stock fully transparent and fair.

The system allows dealers to:

• Secure instruments instantly when they become available
• Avoid long custom shop lead times
• React quickly to customer demand
• Optimize stock planning and sales flow
• Add additional instruments to the current or upcoming shipping

It’s a great way to reduce shipping costs by combining deliveries with other ongoing shipments, often making logistics significantly more cost-effective.

You will usually receive an official Sales Order (SO) as soon as possible (usually within 48 hours of placing your order).

Yes. The system was designed exactly for that purpose as well — to help dealers secure instruments quickly for their end customers without waiting for production lead times.

No — instrument modifications are not possible.

If you see a guitar that you like or that matches your customer’s expectations, we can use it as a visual and technical reference point to build a similar instrument. However, individual modifications to existing stock instruments are not available.

Yes.

We have a dedicated section called Dealer Stock (Recently Delivered), located below the list of currently available instruments.

In this category you can browse all instruments that have already been delivered to our official dealer network. It’s a great way to see what has recently moved through the system and what types of instruments are being selected by other dealers.

No.

All shipments to end customers must be handled through the dealer. We do not ship directly to retail customers.

We also do not allow cross-country sales through the system. The only exception applies to countries where we do not have an official dealership — in such cases, alternative arrangements may be considered.

Standard payment terms apply, as individually agreed between the dealer and our company.

Each dealer operates under their established commercial conditions, and all payments are processed according to those agreed terms.

Once an order is placed, it is treated as a confirmed commitment and is immediately processed within the system, so cancellations are not possible.

We update the list of available instruments periodically — usually once a week or every two weeks.

Before each update, dealers receive a newsletter notification informing them that new instruments will be added shortly.

We strongly recommend checking whether our newsletter emails have landed in your spam or junk folder.

In some cases, automated messages about Webstock updates may be filtered by email providers. If this happens, you may miss important notifications about upcoming instrument drops and risk losing the opportunity to secure new stock in time.

Absolutely NOT.

All instruments available in the Webstock Store are intentionally prepared configurations. These builds are created by our team based on current sales trends and market demand.

Simply put — they are designed by our sales team to be attractive, relevant, and ready to sell quickly.

Sharing on social media & website store of yours is allowed only after purchasing the given instrument.

For your convenience, all photos are available on each product page as a ready-to-download ZIP package.

Yes.

All instruments listed in the Webstock Store are physically available and ready for dispatch. This is exactly what allows us to skip standard custom shop lead times.

All instruments are brand new and meet our full quality standards.

They are not used, refurbished, or demo units.

Yes and we highly recommend to do it.

In many cases, combining shipments is possible and can help reduce overall shipping costs. If you are planning this, it’s best to coordinate directly with our sales team.

Shipping usually starts shortly after you receive your official Sales Order (SO) confirmation.

Exact timing depends on logistics and destination, but the whole process is significantly faster than standard production orders.

Items are not reserved until the order is placed.

This means another dealer can purchase the instrument at any time before your order is completed.

In general, no.

Each instrument is unique and once sold, it does not return to the Webstock Store. However, similar builds may appear in future updates.

If you’re interested — yes.

The system is designed for fast decisions. If you wait, another dealer may secure the instrument before you.

No.

Adding an instrument to the cart does not reserve it. The item is only secured once the order is placed.

Yes.

Each instrument goes through our standard quality control and setup process before shipping.

Yes.

The system reflects real-time availability. If an instrument is visible, it means it is still available at that moment.

In such cases, please contact our sales team directly to clarify the issue.

The Webstock Store operates on a virtual credit system called MayCoin, which is assigned to each dealer account.

1 MayCoin = 1 instrument, regardless of its actual value.

The only situation where you may be unable to complete a purchase is if your account has an outstanding payment that is currently blocking further orders in the system. This needs to be resolved with our sales department before you can continue placing new orders.